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Frequently Asked Questions

How do I use it?

Dip. Brush. Smile!

We recommend dipping your brush directly in the jar to apply. Not only is this extremely easy to use but you can actually get it all out. Alternatively, you can use a small spoon to apply to bristles. 

Please re-cap the jar after use to prevent the product from drying.

Where can I refill my empty jar?

We are so very lucky to be working with the following Zero Waste/Refill Stores:

Apothecary in Inglewood- Calgary AB, Unless- Kelowna BC, Be Clean Naturally- Squamish BC, West Coast Refill- Victoria BC, Purple Carrot- Lethbridge AB, NADA- Vancouver BC, FullFill- Kimberley BC, Pick Eco- Chiliwack BC, Zero Waste Emporium- Victoria BC, Karma Coop- Toronto ON, Bare Market - Toronto ON, The Better Good Store - Saskatoon SK

If you know of a great refill store in your area and want them to carry Nelson Naturals, just ask! 

If you don’t have access to any of these locations, you can repurpose our jars (the ideas are endless!) or put them in the recycling with a clean conscience. 

My toothpaste is drying up / getting hard -

We strive to provide you with the cleanest possible product free of any unnecessary emulsifiers, gelling agents or other filler. Leaving the lid on between use should prevent our product from drying. Should you find that our product has dried up, simply add some water and stir with a metal spoon. Start with only a few millilitres and add till desired consistency is reached.

Shipping Questions:

American Customers: 
Did you know that Nelson Naturals is now available on Amazon.com? If you are ordering via Amazon, please make sure you leave us a review!
Of course you can still purchase through our website, but it’s nice to have options! 
If you choose the Canada Post Small Packet USA Air service, your package will not be tracked. Choosing the Canada Post Tracked Packet USA service will offer you a tracking number as well a typical delivery time of less than 10 days depending on your location in the US. 
Overseas Customers:
If you choose the Canada Post Small Packet International Surface shipping method (the most economical) it does not come with a tracking number. Once your package leaves Canada, unfortunately we have no way to track it. Typically, packages sent via this shipping method can take up to 10 weeks to arrive. 
The Canada Post Tracked Packet- International service offers full tracking and typically arrives within 10 days. 
We do not offer free shipping labels on returns, you will be responsible for the return shipping costs.

What makes Nelson Naturals better than any other toothpaste?

Most brands use harsh chemicals like Sodium Fluoride and Sodium Lauryl Sulfate. These chemicals are highly toxic and if ingested it is recommend you contact poison control. Nelson Naturals uses only food grade ingredients.

The consistency of the paste changes over time is this OK?

Yes, absolutely. It will not go bad, but it might dry out if left out for an extended period. If this happens, just add a bit of water and stir!

What minerals are used?

We use a Liquid Mineral Concentrate that is ionic and desalinated. It contains over 72 different naturally occurring minerals from the Great Salt Lake in Utah.

I have sensitive teeth, can I still use Nelson Naturals?

Yes - you may even find that you experience a decline in sensitivity after using Nelson Naturals. 

I am a retailer - How can I stock your product? 

We always welcome new retail partners. If you are interested in stocking our product please sign up for a wholesale account to get started!